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Frequently Asked Questions
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard) and instalments up to 36 months through EZbeli (Payex)
What is your return policy?
What is your return policy?
We offer a 14-day return policy for most items. Products must be unused and in their original packaging. Please review our full return policy for more details.
How do I initiate return or exchange?
How do I initiate return or exchange?
Contact our customer support with your order number and reason for return. We’ll guide you through the steps and provide a return label if eligible.
How long does shipping take?
How long does shipping take?
Standard west malaysia shipping usually takes 2 - 5 business days and east malaysia will be around 5 - 14 days depending on your location. Delivery estimates will be provided at checkout.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a status via email. You can use this to monitor the delivery progress.